I’ve blogged about Soft Skills in my writing about Don’t Be a Dumb Bunny; and just wanted to add this soft skills matrix to help.
| Soft Skill | Other words that mean the same | Examples when soft skill is used |
| Manners | Politeness, consideration, courtesy | Saying thank you, holding doors open for others, asking permission to do things etc. |
| Ownership of tasks | Responsibility, duty, dependability | Making sure tasks are done properly, turning up on time for meetings, working in partnership with others and doing your role so they can do theirs etc. |
| Attendance | Turning up, coming in,
Appearing |
Arriving on time for meetings and for work. Making sure you keep people informed regarding your attendance or availability. |
| Motivation | Incentive, inspiration, drive, impulse | Taking on new challenges, working hard to achieve goals, thinking of new ways to do things. |
| Professionalism | Competent, skillful, dedicated | Working to a high standard, being consistent in attitude (not allowing emotions or personalities to influence you) |
| Work Output | Activity, productivity, production | Meeting deadlines and standards for work. Producing products to target. |
| Conduct in Workplace | Behavior, attitude, maturity | Respecting others, not playing games when you should be working etc. |
| Timekeeping | On time, not late | Arriving for work or meetings on time, leaving at the right time. |
| Verbal Communication | Talking, consulting, meeting, discussing | Using the right tone of voice and words when speaking with colleagues, etc. |
| Organization / Planning | Preparation, scheduling, arranging | Having all required resources to hand, thinking jobs through, arriving on time, meeting deadlines etc. |
| Team-Work/Respect | Esteem, valuing others, helping others, consideration | Working well together on a task, making best use of your skills and the skills of others. Acknowledge the status of others and act accordingly. |
| Helping Others | Supporting, offering, training | Giving up some of your time to support those who are struggling or need help to meet a deadline, |
| Conscientiousness | Careful, meticulous, thorough, hard working | Paying attention to detail, accurate work, making sure you do what you are paid to do. |
| Ability to Ask for Help | Admitting own limitations, confidence, courage | Asking colleagues to show you how to do something or to help you complete a task on time etc. |
| Adaptability / Flexibility | Compliance, accepting change | Taking on new challenges, accepting changes to rules and conditions, staying late to finish urgent tasks etc. |
Source: Teaching and Assessing Soft Skills K. Kechagias (ed.), MASS Measuring & Assessing Soft Skills 2011, Lifelong Learning Programme Table 1 page 82-83 Included in MASS Materials http://www.mass-project.org/attachments/396_MASS%20wp4%20final%20report%20part-1.pdf Edited in part 12/4/2014
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